Book<p>I had to close my bank account. It was a digital-only bank with many security features; one of which was a text service.</p><p>I have been trying to change my phone number with them since about August. "Well, what's the problem? Go into the app, change the number, confirm with a password. S'not hard, Book."</p><p>Oh, the audacity of ignorance. Yeah, I tried that, frendos. Nada. I tried speaking to support. Bots and games of telephone tag later, I finally get to someone who explained to me in detail how to change a phone number in the app. Which I recorded/videoed because they won't believe me.</p><p>Uploaded to a throwaway YouTube account, I sent the vid and a complaint to the bank. Two months later, I get a reply. "We apologise, here's £30 for your trouble," yadda yadda. Still not phone number change. It's becoming Faustian. </p><p>So, I switched from a digital bank to a legacy bank. Bricks and mortar, all that good stuff. The old account is now closed, and everything is up and running on the new one.</p><p>This morning, I get an email with six years of statements from my old bank in a .zip. Okay, cool! </p><p>"We texted the password for the .zip to the phone number we have for you on file."</p><p>...</p><p>Fuckwits extraordinaire. </p><p><a href="https://beige.party/tags/Monzo" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Monzo</span></a> <a href="https://beige.party/tags/Faust" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Faust</span></a> <a href="https://beige.party/tags/GibHairBackPleez" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>GibHairBackPleez</span></a></p>